Frequently Asked Questions

VoxHealth is an AI-powered platform that automates routine administrative tasks in healthcare practices. We help dental and medical offices reduce administrative burden, improve patient communication, and allow care teams to focus on what matters most—patient care.

VoxHealth uses advanced AI to answer phone calls, understand patient requests, access your practice management system, and take appropriate actions like scheduling appointments or providing information. The AI can handle natural conversations, ask clarifying questions, and seamlessly transfer calls to staff when needed.

Most practices are up and running within 1-2 weeks. Our team handles the technical setup and integration with your practice management system. We provide comprehensive training to ensure your team is comfortable with the platform before going live.

Our onboarding process includes: (1) Initial consultation to understand your practice needs, (2) Technical integration with your practice management system and phone provider, (3) AI customization to match your workflows and terminology, (4) Staff training on the platform, and (5) A soft launch period where we monitor and optimize performance before full deployment.

Extremely important. Studies show that practices that answer calls within the first minute are significantly more likely to convert new patients and retain existing ones. Missed calls or long wait times lead to patient frustration and lost revenue. VoxHealth ensures every call is answered immediately, 24/7, improving patient satisfaction and practice growth.

Pricing varies based on practice size and specific needs. We offer flexible plans designed to deliver ROI through reduced administrative costs and improved efficiency. Contact us for a personalized quote and to discuss which plan is right for your practice.

VoxHealth can automate a wide range of tasks including appointment scheduling and reminders, insurance verification, patient intake, follow-up calls, billing inquiries, and more. Our AI handles routine communications so your staff can focus on complex cases and in-person patient care.

VoxHealth reduces administrative burden by automating routine phone calls, scheduling appointments, verifying insurance, and handling patient inquiries 24/7. This allows your staff to focus on in-office patient care and complex cases, improving efficiency and patient satisfaction while reducing operational costs.

Yes, VoxHealth can handle all incoming calls to your practice. Our AI is designed to manage a wide variety of call types, from appointment scheduling to basic inquiries. For complex situations or when a patient specifically requests to speak with staff, calls can be seamlessly transferred to your team.

Absolutely. VoxHealth can intelligently transfer calls to your staff when needed. This includes situations where the AI determines human intervention is necessary, when patients request to speak with a specific person, or for urgent matters that require immediate attention from your team.

Yes, VoxHealth operates 24/7, 365 days a year. Your patients can call anytime to schedule appointments, get information, or leave messages. This ensures you never miss a call, even outside business hours, on weekends, or during holidays.

VoxHealth can handle unlimited simultaneous calls. Unlike traditional phone systems with limited lines, our AI can manage multiple conversations at once, ensuring no patient ever gets a busy signal or has to wait on hold.

Yes, VoxHealth supports multiple languages including English and Spanish. The AI can automatically detect the patient's preferred language and conduct the entire conversation in that language, making your practice more accessible to diverse patient populations.

VoxHealth can be customized to match your practice's specific workflows, terminology, and communication style. We work with you during onboarding to ensure the AI represents your practice appropriately.

Our AI is designed to provide natural, conversational interactions. We're transparent about using AI technology, and patients appreciate the 24/7 availability and quick response times. For complex situations, calls can always be transferred to a human team member.

Unlike virtual receptionists or call centers, VoxHealth is available 24/7 with no wait times, can handle unlimited simultaneous calls, and integrates directly with your practice management system for real-time data access. There are no per-minute charges or staffing limitations, and the AI learns your practice's specific workflows and terminology.

VoxHealth complements your human staff rather than replacing them. The AI handles high-volume, routine tasks 24/7 without breaks, sick days, or vacation time. This frees your staff to focus on complex patient needs, in-office care, and situations requiring human judgment and empathy. Think of it as an always-available team member that handles the repetitive work.

VoxHealth integrates with all major practice management systems including Dentrix, Eaglesoft, Open Dental, Curve, Dolphin, Practice-Web, ABELDent, and many others. Our integration allows real-time access to schedules, patient information, and appointment booking directly within your existing system.

VoxHealth works with all major telephone providers and phone systems. Whether you use a traditional landline, VoIP system, or cloud-based phone service, we can integrate seamlessly. Our team will work with you during setup to ensure smooth integration with your current phone infrastructure.

Yes, VoxHealth works with your existing phone number. There's no need to change your practice's phone number or inform patients of any changes. We simply integrate with your current phone system to handle incoming calls.

Yes, VoxHealth is fully HIPAA compliant. We take data security and patient privacy extremely seriously. All patient data is encrypted in transit and at rest, and we follow strict security protocols to ensure compliance with healthcare regulations.

VoxHealth employs enterprise-grade security including end-to-end encryption, secure data storage, regular security audits, and strict access controls. We are HIPAA compliant and follow SOC 2 standards. All data is encrypted both in transit and at rest, and we maintain comprehensive audit logs of all system access and activities.

We provide comprehensive support including onboarding assistance, ongoing technical support, and regular check-ins to optimize your setup. Our support team is available via email, phone, and chat to help with any questions or issues.